Refund Policy
We offer a 30-day satisfaction guarantee on all orders.
Full Refund Eligibility
To receive a full refund, you must request a return within 7 days of receiving the item.
Requests made after 7 days will not be accepted for return or refund.
If the item you received is incorrect or damaged, you are eligible for a return at any time, and we will offer a 100% refund or exchange.
Return Conditions
To be eligible for a return:
- The item must be unused and unworn.
- It must be in its original packaging, with tags attached.
- You must provide a receipt or proof of purchase.
Returns that do not meet these conditions will not be accepted.
How to Start a Return
To initiate a return, please contact us at sihyung0301@gmail.com
If your return is approved, we will provide:
- A return shipping label
- Detailed instructions on how and where to send the item
Do not send items back without prior approval, as they will not be accepted.
Damages and Issues
Please inspect your order upon arrival.
If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.
Non-Returnable Items
We cannot accept returns for the following:
- Perishable items (e.g., food, flowers, or plants)
- Custom or personalized products
- Personal care items (e.g., beauty or hygiene products)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you're unsure whether your item is eligible for return, feel free to contact us.
Exchanges
If you want a different item, the quickest way is to return the original item and place a new order after the return is accepted.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method.
Please note: your bank or credit card provider may take additional time to process and post the refund to your account.